goal11 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1. Information We Collect

When youregister an account with goal11, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required before withdrawals can be processed. When you use the platform, we automatically gather certain technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. Payment-related information — including your preferred payment method and transaction history — is recorded to process deposits and withdrawals accurately and to comply with financial regulations applicable in the Philippines. We do not store full card numbers or sensitive banking credentials on our servers; payment processing is handled by certified third-party payment providers operating under strict security standards. All data collected is limited to what is genuinely necessary for operating the platform, verifying your identity, and fulfilling our legal obligations as a licensed entertainment service.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your player account, verify your identity, process financial transactions, and deliver the sports betting and casino-style entertainment services available on goal11. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available on the Promotion page. Technical and behavioural data helps us detect unusual account activity, prevent fraud, and ensure that the platform remains safe and fair for all players in the Philippines. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be used to identify any individual player. Your information is also used to comply with applicable Philippine laws and regulations, including anti-money laundering requirements and responsible gaming obligations. We will never sell your personal data to third parties for marketing purposes, and we do not share your information with advertisers or data brokers under any circumstances.

3. Sharing and Disclosure of Data

goal11 does not sell, rent, or trade your personal information to any third party. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In certain circumstances, we may be legally required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a valid legal request or if disclosure is necessary to prevent fraud or protect the safety of other users. If goal11 undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance of any such change that affects how your information is handled. All third-party partners who receive any portion of your data are required to maintain the same level of data protection that we apply internally, and we conduct periodic reviews to ensure compliance. We do not transfer your personal data outside the Philippines unless the receiving country provides an adequate level of data protection as recognised under applicable Philippine law.

4. Data Security and Retention

We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the goal11 platform is encrypted using secure protocols, and our servers are protected by firewalls, intrusion detection systems, and regular security audits. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, anti-money laundering regulations, and our internal record-keeping policies. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. If you believe your account security has been compromised, please contact our support team immediately at the email address listed in the footer of this page so that we can take prompt action to protect your account.

5. Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of data processing, request that we restrict how we use your data while a dispute is being resolved, and — where processing is based on your consent — withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page, and we will respond within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. Please note that some requests may be subject to identity verification before we can action them, to ensure that we are responding to the correct account holder. If you have concerns about how your data is being handled that we have not been able to resolve, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

6. Cookies and Tracking Technologies

goal11 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with different sections of the site. Essential cookies are required for the platform to operate and cannot be disabled, as they handle functions such as session management, login authentication, and security checks. Analytical cookies help us understand which pages are most visited and how players navigate the platform, allowing us to make informed improvements to the user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain aligned with current Philippine data privacy standards and best practices for online entertainment platforms.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, the updated policy will be published on this page with a revised effective date clearly indicated at the bottom of the document. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the goal11 platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or about how your data is used, please refer to the FAQ page or contact our support team directly using the email address in the footer. We are always happy to clarify any aspect of our data practices and to ensure that you feel confident and informed when using the platform.